Community Conversations: De-escalation Tactics for Problem Customers

The DSBIA is excited to host its second Community Conversation of the fall, “De-escalation Tactics with Problem Customers” with a special guest presentation by Shaun Wilson.

During COVID, there has been a rise in customer conflict. How can we deal with agitated customers safely and quickly, and when is it time to call in backup? All this and more will be discussed at the next Community Conversation on Nov. 10th. So join the DSBIA and Shawn Wilson, the VP of Sales from Guardteck as we discuss de-escalation tactics to deal with sexist, racist, homophobic, and disruptive behaviour from customers. Whether you’re a business owner, employee, or customer, come and learn how to de-escalate situations and create good customer moments all around. Register TODAY and join us on Wednesday, November 10th, from 6:30 pm to 8:00 pm to get in on the conversation.

Shaun Wilson’s (He/Him) experience in the public safety and customer service realm includes over 15 years of serving in Security Manager roles at high-profile events and facilities. Shaun’s focus has been on delivering positive guest experiences while mitigating potential threats and business interruptions in various key roles. He has worked as a Security Supervisor at Donnelly Pub Group, Security and Facility Manager at AMS of UBC, Security Services Manager at Brentwood Town Centre and Security Manager for Vancouver’s Civic Theatre. Shaun is currently the Security Manager at world-class music festivals such as Shambhala and Bass Coast while acting as an executive with Guardteck Security Corp as Vice President of Client Relations.

How much is a ticket?

Completely free of charge! Register here.

Where will the event be held?

Zoom: The link will be sent via email after registration.

Agenda (PST):

6:30 PM Event begins

6:40 PM Guest Speaker Presentation

7:05 PM Q&A

7:20 PM Discussion

7:50 PM Event Wrap Up

Find out more about our upcoming events through social media!

Instagram @dtsurrey
Twitter @dtsurreybia
Facebook @DowntownSurreyBIA

 

Halloween Craft Bag Event 2021

This Halloween, The Downtown Surrey Business Improvement Association will once again be handing out FREE Craft Bags at Central City Shopping Centre!

Find us on the Main Floor near The Brick from 11am – 3pm on October 31st.

The craft bags will include:

  • 3 Halloween themed crafts or colouring sheets
  • Reusable AND customizable craft bag

Swing by to get some free crafts and to give your children the chance to show off their costumes! We’re so excited to see everyone dressed up and get in the Halloween spirit, so be sure to come and join in on the fun!

ONE CRAFT BAG PER CHILD PLEASE

Community Conversations: Empower Surrey: Keeping Kids out of Gang Life

Community Conversations is back, and we are so excited to bring you a whole new set of topics to discuss over the next few months!

In this Community Conversations, we partner up with Community Safety Coordinator Simran Sidhu and Surrey Anti-Gang Family Empowerment (SAFE) Program Coordinator Harmeet Shergill on resources to help parents keep their kids out of gangs. How can parents communicate with their kids and start a conversation about these issues at an early age? Why do gangs target more vulnerable individuals? All these issues and more will be brought up at the event. Register TODAY and join us on Wednesday, October 27, from 6:30 pm to 8:00 pm to get in on the conversation.

The Downtown Surrey Business Improvement Association is honoured to have Harmeet Shergill and Simran Sidhu as our guest speakers. Harmeet has been working with the City of Surrey for over 9 years and is currently working in the Community Safety section as the Surrey Anti Gang Family Empowerment Coordinator. She really enjoys supporting a unique program that reduces the risk of gang / criminal involvement. Simran also works at the City of Surrey as a Community Safety Coordinator, specializing in Marketing and Communications. She’s been with the City for over a year, and within that time, she has launched programs like “#BlockEmDontShareEm- for PinkShirt Day, along with assisting in building the Empower Surrey website. She appreciates working with a great team that believes safety is a shared responsibility.

Through a presentation, following a Q&A, and ending off with a facilitated discussion, we will learn about all the ways that you can keep your children safe by finding ways to effectively communicate with them.

How much is a ticket?

Completely free of charge! Register here.

Where will the event be held?

Zoom: The link will be sent via email after registration.

Agenda (PST)

6:30 PM Event begins

6:40 PM Guest Speaker Presentation

7:05 PM Q&A

7:20 PM Discussion

7:50 PM Event Wrap Up

Find out more about our upcoming events through social media!

Instagram @dtsurrey
Twitter @dtsurreybia
Facebook @DowntownSurreyBIA

Mark Your Calendars: Gingerbread Village 2021

The holidays are sneaking upon us once more! The Downtown Surrey BIA is hosting its annual Gingerbread Village contest for the fifth year in a row at Central City Shopping Centre from December 4th to December 12th. Get ready for the festivities by building a gingerbread creation and entering a contest to win a cash prize! There is no entry fee to participate; all you have to do is register for the contest. 

We would like to invite all schools, charities, service groups, faith-based organizations, non-profit organizations, community services, sports teams, families and all other individuals in the community to build a gingerbread creation representing what their December Celebrations look like December celebrations from around the World.

Our panel of judges will be awarding over $10,000 in cash prizes to the best gingerbread creations. We will also once again be allowing you to vote for your favourite gingerbread creation and will award the winner a $1000 “People’s Choice Award.” 

All entries of the gingerbread creations will be displayed at Central City Shopping Centre. Voting will begin on December 4th and last until December 12th. Each dollar donated will equal one vote, and all proceeds go to the Surrey Christmas Bureau. Encourage your friends and family to vote for your gingerbread creation!

To enter the contest, fill out our registration form and email the form to kat@downtownsurreybia.com. Make sure you read the entry form and follow the rules carefully.

The deadline for registration is November 19th, 2021, at 11:59pm. 

CLICK HERE FOR THE REGISTRATION FORM.

Again, you must email your form to kat@downtownsurreybia.com for an entry. 

Event Details: 

Date: December 4th to December 12th 

Location: Central City Shopping Centre 

Time: 10am-7pm

Halloween Craft Bag Event 2021

Free crafts at DSBIA's Halloween Event!

Halloween Craft Bags Graphic

This Halloween, The Downtown Surrey Business Improvement Association will once again be handing out FREE Craft Bags at Central City Shopping Centre!

Find us on the Main Floor near The Brick from 11am – 3pm on October 31st.

The craft bags will include:

  • 3 Halloween themed crafts or coloring sheets
  • Reusable AND customizable craft bag

Swing by to get some free crafts and to give your children the chance to show off their costumes! We’re so excited to see everyone dressed up and get in the Halloween spirit, so be sure to come and join in on the fun! ONE CRAFT BAG PER CHILD PLEASE

Request For Proposals

The Downtown Surrey Business Improvement Association (DSBIA) is seeking proposals for a firm to undertake a study to gain greater understanding and perspective of the potential economic spin-offs of a new SFU medical school located in Surrey City Centre. This study, with research, analysis and development of an implementation plan, should include how the local business community can best support the success of this public investment through providing relevant services, commercial activity, and attracting related organizations as well as how the DSBIA can position itself to leverage on this to advance the growing and vibrant Surrey City Centre.

For further information:

Surrey_BIA_SFU_medical_school_RFP_Sep_2021

Appendix 1 to DSBIA RFP -SFU Report on Medical School Impacts

All Candidates’ Meeting – September 2

The 2021 Federal Election takes place on September 20. What is important to you? The recovery of the small businesses that make up our Downtowns and Mainstreets? Climate change? Affordable housing? Support for our priority populations? Opioid epidemic?

Come hear what the candidates running to represent Surrey Centre have to say about what is important to you and how they will address these concerns if they are elected to represent your voice in Ottawa.

Join us on Thursday, September 2 from 8-9am at Civic Hotel. Arrive early (at 7:30am) for a complimentary continental breakfast and the opportunity to write down and hand in your questions for the candidates that you want answered.

All attendees must preregister as space is limited and PHO health protocols are in place. Register here.

We are also circulating some questions to the candidates that they will answer and their answers will be posted here as they are returned by the candidates.

We hope you will join us on September 2 at the Civic Hotel.

Soon Immune

Soon Immune

Planning to get your first COVID-19 vaccination? Or want to flaunt your immunization through some cute stickers and pins? Look no further! Our interns have teamed up with SFU Surrey and Fraser Health to prepare fun giveaways for newly vaccinated youth. Get your shot and receive a free “relax, i’m vaxxed” enamel pin, 5 stickers, and a $5 Tim Horton’s voucher.

Date: Monday, August 9 and Tuesday, August 10
Time: 11am to 4:30pm or until supplies last
Location: Surrey North Vaccination Clinic (old Best Buy), 10025 King George Blvd

Student ID required. Giveaways will be prioritized for youth receiving their first dose.

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