Community Conversations: De-escalation Tactics for Problem Customers

The DSBIA is excited to host its second Community Conversation of the fall, “De-escalation Tactics with Problem Customers” with a special guest presentation by Shaun Wilson.

During COVID, there has been a rise in customer conflict. How can we deal with agitated customers safely and quickly, and when is it time to call in backup? All this and more will be discussed at the next Community Conversation on Nov. 10th. So join the DSBIA and Shawn Wilson, the VP of Sales from Guardteck as we discuss de-escalation tactics to deal with sexist, racist, homophobic, and disruptive behaviour from customers. Whether you’re a business owner, employee, or customer, come and learn how to de-escalate situations and create good customer moments all around. Register TODAY and join us on Wednesday, November 10th, from 6:30 pm to 8:00 pm to get in on the conversation.

Shaun Wilson’s (He/Him) experience in the public safety and customer service realm includes over 15 years of serving in Security Manager roles at high-profile events and facilities. Shaun’s focus has been on delivering positive guest experiences while mitigating potential threats and business interruptions in various key roles. He has worked as a Security Supervisor at Donnelly Pub Group, Security and Facility Manager at AMS of UBC, Security Services Manager at Brentwood Town Centre and Security Manager for Vancouver’s Civic Theatre. Shaun is currently the Security Manager at world-class music festivals such as Shambhala and Bass Coast while acting as an executive with Guardteck Security Corp as Vice President of Client Relations.

How much is a ticket?

Completely free of charge! Register here.

Where will the event be held?

Zoom: The link will be sent via email after registration.

Agenda (PST):

6:30 PM Event begins

6:40 PM Guest Speaker Presentation

7:05 PM Q&A

7:20 PM Discussion

7:50 PM Event Wrap Up

Find out more about our upcoming events through social media!

Instagram @dtsurrey
Twitter @dtsurreybia
Facebook @DowntownSurreyBIA


Halloween Craft Bag Event 2021

This Halloween, The Downtown Surrey Business Improvement Association will once again be handing out FREE Craft Bags at Central City Shopping Centre!

Find us on the Main Floor near The Brick from 11am – 3pm on October 31st.

The craft bags will include:

  • 3 Halloween themed crafts or colouring sheets
  • Reusable AND customizable craft bag

Swing by to get some free crafts and to give your children the chance to show off their costumes! We’re so excited to see everyone dressed up and get in the Halloween spirit, so be sure to come and join in on the fun!


Community Conversations: Empower Surrey: Keeping Kids out of Gang Life

Community Conversations is back, and we are so excited to bring you a whole new set of topics to discuss over the next few months!

In this Community Conversations, we partner up with Community Safety Coordinator Simran Sidhu and Surrey Anti-Gang Family Empowerment (SAFE) Program Coordinator Harmeet Shergill on resources to help parents keep their kids out of gangs. How can parents communicate with their kids and start a conversation about these issues at an early age? Why do gangs target more vulnerable individuals? All these issues and more will be brought up at the event. Register TODAY and join us on Wednesday, October 27, from 6:30 pm to 8:00 pm to get in on the conversation.

The Downtown Surrey Business Improvement Association is honoured to have Harmeet Shergill and Simran Sidhu as our guest speakers. Harmeet has been working with the City of Surrey for over 9 years and is currently working in the Community Safety section as the Surrey Anti Gang Family Empowerment Coordinator. She really enjoys supporting a unique program that reduces the risk of gang / criminal involvement. Simran also works at the City of Surrey as a Community Safety Coordinator, specializing in Marketing and Communications. She’s been with the City for over a year, and within that time, she has launched programs like “#BlockEmDontShareEm- for PinkShirt Day, along with assisting in building the Empower Surrey website. She appreciates working with a great team that believes safety is a shared responsibility.

Through a presentation, following a Q&A, and ending off with a facilitated discussion, we will learn about all the ways that you can keep your children safe by finding ways to effectively communicate with them.

How much is a ticket?

Completely free of charge! Register here.

Where will the event be held?

Zoom: The link will be sent via email after registration.

Agenda (PST)

6:30 PM Event begins

6:40 PM Guest Speaker Presentation

7:05 PM Q&A

7:20 PM Discussion

7:50 PM Event Wrap Up

Find out more about our upcoming events through social media!

Instagram @dtsurrey
Twitter @dtsurreybia
Facebook @DowntownSurreyBIA

Mark Your Calendars: Gingerbread Village 2021

The holidays are sneaking upon us once more! The Downtown Surrey BIA is hosting its annual Gingerbread Village contest for the fifth year in a row at Central City Shopping Centre from December 4th to December 12th. Get ready for the festivities by building a gingerbread creation and entering a contest to win a cash prize! There is no entry fee to participate; all you have to do is register for the contest. 

We would like to invite all schools, charities, service groups, faith-based organizations, non-profit organizations, community services, sports teams, families and all other individuals in the community to build a gingerbread creation representing what their December Celebrations look like December celebrations from around the World.

Our panel of judges will be awarding over $10,000 in cash prizes to the best gingerbread creations. We will also once again be allowing you to vote for your favourite gingerbread creation and will award the winner a $1000 “People’s Choice Award.” 

All entries of the gingerbread creations will be displayed at Central City Shopping Centre. Voting will begin on December 4th and last until December 12th. Each dollar donated will equal one vote, and all proceeds go to the Surrey Christmas Bureau. Encourage your friends and family to vote for your gingerbread creation!

To enter the contest, fill out our registration form and email the form to Make sure you read the entry form and follow the rules carefully.

The deadline for registration is November 19th, 2021, at 11:59pm. 


Again, you must email your form to for an entry. 

Event Details: 

Date: December 4th to December 12th 

Location: Central City Shopping Centre 

Time: 10am-7pm

Request For Proposals

The Downtown Surrey Business Improvement Association (DSBIA) is seeking proposals for a firm to undertake a study to gain greater understanding and perspective of the potential economic spin-offs of a new SFU medical school located in Surrey City Centre. This study, with research, analysis and development of an implementation plan, should include how the local business community can best support the success of this public investment through providing relevant services, commercial activity, and attracting related organizations as well as how the DSBIA can position itself to leverage on this to advance the growing and vibrant Surrey City Centre.

For further information:


Appendix 1 to DSBIA RFP -SFU Report on Medical School Impacts

All Candidates’ Meeting – September 2

The 2021 Federal Election takes place on September 20. What is important to you? The recovery of the small businesses that make up our Downtowns and Mainstreets? Climate change? Affordable housing? Support for our priority populations? Opioid epidemic?

Come hear what the candidates running to represent Surrey Centre have to say about what is important to you and how they will address these concerns if they are elected to represent your voice in Ottawa.

Join us on Thursday, September 2 from 8-9am at Civic Hotel. Arrive early (at 7:30am) for a complimentary continental breakfast and the opportunity to write down and hand in your questions for the candidates that you want answered.

All attendees must preregister as space is limited and PHO health protocols are in place. Register here.

We are also circulating some questions to the candidates that they will answer and their answers will be posted here as they are returned by the candidates.

We hope you will join us on September 2 at the Civic Hotel.

Buffy Sainte-Marie, Walk off the Earth and Jim Cuddy to headline Virtual Surrey Canada Day

Presented by KPU, Virtual Surrey Canada Day will take place on July 1, with the Family Show from 10:30 a.m. to 12 p.m. and the Evening Show from 6 p.m. to 9 p.m. Surrey Canada Day is committed to sharing music, education, entertainment, and the cultural practices of many Indigenous and multicultural artists. The City invites residents to come together to experience diverse cultural expression, as well as the best of Canada and its hope for the future. It is with great respect, humility, and enthusiasm to announce the Surrey Canada Day 2021 lineup featuring Buffy Sainte-Marie, Walk Off the Earth, Jim Cuddy, Bedouin Soundclash, William Prince, JoJo Mason, Celeigh Cardinal and many more.

“Join us for Virtual Surrey Canada Day to experience entertainment, education and cultural sharing,” said Mayor Doug McCallum. “The City of Surrey is proud to present international icon Buffy Sainte-Marie, and nationally recognized Canadian stars Walk Off the Earth and Jim Cuddy to our virtual stage. I invite you to tune into our livestream to celebrate incredible Canadian talent and our great country.”

Buffy Sainte-Marie is an award-winning Cree singer-songwriter, innovative artist and humanitarian who has been raising her voice to advocate for Indigenous people all over the world since the mid-1960s. Known for challenging the status quo, Buffy Sainte-Marie sings songs of equality and healing, and is the first Indigenous person to win an Academy Award. She has also won a Golden Globe, multiple JUNO Awards, and the Polaris Music Prize. Joining Buffy Sainte-Marie are Walk off the Earth and Jim Cuddy. Known for their world-renowned YouTube videos, Walk Off the Earth has garnered over 4 million YouTube subscribers, and collaborated with international recording artists including Snoop Dog, Keith Urban and Steve Aoki. Jim Cuddy has been performing for over 35 years and is one of the most recognizable voices in Canadian music thanks to his work with multiple Juno award-winning rock band Blue Rodeo.

“We are delighted to support an opportunity for the people of Surrey to celebrate Canada Day in a safe way in 2021,” says Kwantlen Polytechnic University president Alan Davis. “Having moved most of our classes online during the pandemic, we know first-hand that virtual experiences, while different, are a valuable way of bringing people together to build and strengthen the bonds of friendship and community. We look forward to celebrating the pride and diversity of Canada and the City of Surrey this coming Canada Day.”

Hosted by CTV Morning Live TV personalities Keri Adams and Jason Pires, this year’s free family-friendly virtual event will feature a land acknowledgement from Kwantlen First Nation, as well as Indigenous cultural sharing from Semiahmoo First Nation, Kwantlen First Nation, JJ Lavallee, Carsen Gray, Notorious Cree, Road Engine Dreams, Tim Elijah, Davita Marsden & Matthew Stevens, Darcie Brertton, Alex Wells, Madelaine McCullum, Renae Morriseau, and the Tzokam Traditional Lil’wat Singers. Surrey’s Canada Day celebration will showcase music and dance performances, a “Family Show” for kids and seniors, arts & crafts, special guest appearances, a Surrey Honda live car raffle, and a virtual firework finale to end the night. The livestream will also feature musical performances by Surrey’s Tyler Joe Miller, Royal Academy of Bhangra, Buni Kor, Ndidi Cascade, Ria Mae, comedy by Erica Sigurdson, Play at Home Surrey Contest winner Ashley Pater and more. Plus, viewers can be entered to win over $2,000 of prizes during the livestream!

Additionally, residents of Surrey and across the Lower Mainland are invited to participate in the virtual celebrations by sending in a photo or short video sharing a “Happy Canada Day” message. Each submission will be entered to win a $200 gift card for participating Surrey Store to Door businesses and have a chance to be featured in the broadcast. Those submitting content can do so by posting on Facebook or Instagram using the campaign hashtags #SurreyCanadaDay or by emailing

We acknowledge we are situated on the traditional, ancestral, and unceded territories of the Coast Salish Peoples, including the q̓ic̓əy̓ (Katzie), q̓ʷɑ:n̓ƛ̓ən̓ (Kwantlen), and Semiahma (Semiahmoo) land-based nations.
This project has been made possible in part by the Government of Canada.
For more information, visit

Community Conversations: Becoming Better Allies to the LGBTQ2 Plus Community

Community Conversations: Becoming Better Allies to the LGBTQ2+ Community

Date: June 17, 2021

Time: 6:00PM – 7:30PM PDT over Zoom

During the month of Pride, conversations about how we can support LGBTQIA2S+ members of our community in Surrey are especially important. How can we create more inclusive and safe spaces for the LGBTQIA2S+ community?

The Downtown Surrey Business Improvement Association’s presents the first of five bi-weekly Community Conversations that will be taking place throughout the summer.

Community Conversations aims to bring community members to engage in purposeful and meaningful conversation about the future of our community. Previous conversations have included the housing crisis, supporting BIPOC businesses, and food security.

Through facilitated discussions following a presentation from our guest speaker, we will be diving deeper into the barriers that members of the LGBTQIA2S+ community face, as well as how these issues can be challenged.

Our guest speaker is Jen Marchbank (she/her). Jen Marchbank is a Professor of Gender, Sexuality & Women’s Studies at Simon Fraser University. At present she is researching resiliency in trans youth; LGBT experiences of elder abuse; LGBTQ2SIA+ youth in Surrey; and trans youth and mobility access in Surrey. She is also the co-founder and facilitator for Youth 4 A Change and a former Surrey Pride President.

Register your spot on Eventbrite (free!) now. Click here to register

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